Shipping
US: Flat $10.95 under $175 · Free Shipping for orders $175+ · Ships within 2–3 business days.
We currently ship to the United States, Mexico and Canada. If you are outside this area please contact us via email at info@caroleshiber.com and we will proceed with direct communication.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Standard Delivery
Please allow 2-3 weeks for delivery most orders, as most orders contain hand-painted products which are often made-to-order (ie, placemats and linen napkin rings). Don't hesitate to call us at 845-339-4646 to ask the order status or request a rush order at info@caroleshiber.com; an additional rush fee may be required.
Return Policy
You may return most new, unused items within 30 days of delivery, with a standard restocking fee of 15% subtracted from the reimbursement. In the unlikely event that a product arrives damaged or defective, we offer up to 100% reimbursement along with a return USPS label. For such items, please explain the issue and if possible send a photo of the defect or damaged product area by email at info@caroleshiber.com. You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Send all returns to:
Carole Shiber Designs156 Pearl StreetKingston NY 12401Coupon Code PolicyWe periodically offer Coupon Codes of 15% to 20% Off our online prices, when the coupon code is used at checkout; coupon codes are available only for website orders. The stated discount is offered only on orders made through the website. If the coupon code isn't used at checkout, a 20% discount may be redeemed on the next order by using this coupon code at checkout: SAVE20NEXT
Shipping
We currently ship to the United States, Mexico and Canada. If you are outside this area please contact us via email at info@caroleshiber.com and we will proceed with direct communication.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.