Please remember that we sell artwork and some attention to the care instructions will lead to keeping them clean and looking available. Please also take in consideration the we paint and make each item to order and doing good work takes time. Please Allow 2-3 weeks for most orders. Don't hesitate to call us at 845-339-4646 to ask the order status or make the same request at firstname.lastname@example.org.
You may return most new, unused items within 30 days of delivery. For damaged or defective items we'll pay a refund and return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). For such items please explain the issue and if possible send a picture of the defect or damaged area and if it is our error we will email a return USPS label. Please notify us by email at email@example.com.
For other reasons email us as described or, simply login to your account, view the order using the "Complete Orders" link under My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Please allow a 15% restocking fee if the return is other than damaged or defective.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
All returns are sent to:Carole Shiber 156 Pearl StreetKingston NY 12401
We currently ship to the United States, Mexico and Canada. If you are outside this area please contact us via email at firstname.lastname@example.org and we will proceed with direct communication.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.